Shipping Return

At Ngolika, we understand the importance of a seamless shopping experience. That's why we have carefully crafted our shipping and return policy to ensure your satisfaction every step of the way.

Shipping

When it comes to shipping, we strive to provide fast and reliable service. We offer free shipping on all orders within the United States, ensuring that you receive your stainless steel tumbler in a timely manner.

Our dedicated team works diligently to process and ship your order within 1-2 business days. Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to easily monitor the progress of your package.

Depending on your location, you can expect your order to arrive within 3-7 business days. Please note that shipping times may vary during peak seasons or due to unforeseen circumstances.

Returns

We want you to be completely satisfied with your purchase from Ngolika. If for any reason you are not happy with your stainless steel tumbler, we offer a hassle-free return policy.

If you wish to return your item, please contact our customer service team within 14 days of receiving your order. They will guide you through the return process and provide you with a return shipping label.

Once we receive your returned item, our team will inspect it to ensure it is in its original condition. Upon approval, we will issue a refund to your original form of payment within 5-7 business days.

Please note that the customer is responsible for the return shipping costs, unless the return is due to a defective or damaged product.

Exchanges

If you would like to exchange your stainless steel tumbler for a different color or style, please contact our customer service team. They will assist you in finding the perfect replacement and guide you through the exchange process.

Exchanges are subject to availability. If the desired item is out of stock, we will work with you to find a suitable alternative or provide a refund.

At Ngolika, we value your satisfaction and strive to provide exceptional customer service. If you have any questions or concerns regarding our shipping and return policy, please don't hesitate to contact us. We are here to assist you every step of the way.